القوالب / الملاحظات

WhatsApp Customer Feedback Form Template

Feedback forms fail when they are too long or land somewhere nobody checks. This one asks five short questions and delivers each response to your WhatsApp, so an unhappy customer reaches you while you can still do something about it.

مناسب لـ

• A QR code on a receipt, table tent or delivery bag
• A follow up message sent a day after a purchase or a visit
• A post visit survey for a clinic, salon or workshop

Lead with the star rating. It is the one question almost everyone answers, so putting it first means you still learn something even from the people who abandon the rest of the form. Keep the open comment box optional for the same reason.

The recommend question is a plain zero to ten scale, which is what an NPS score is calculated from. If you are not tracking NPS, delete it. A shorter form beats a metric nobody looks at.

أسئلة هذا القالب

1. How would you rate your experience? مطلوب تقييم
2. What did you come to us for? مطلوب اختيار واحد A first visit, A regular order, A special occasion, Something else
3. How likely are you to recommend us to a friend? مطلوب تقييم
4. What could we do better? نص
5. Your name نص

كيفية استخدام هذا القالب

1. افتح WhatsForm وابدأ نموذجك، مجانًا وبدون بطاقة ائتمان.
2. أضف رقم واتساب الخاص بك ليصل كل رد إلى الهاتف الصحيح.
3. عدّل الأسئلة لتناسب عملك، أو صف نموذجك ودع الذكاء الاصطناعي يبنيه.
4. شارك رابط النموذج أو رمز QR وشاهد الردود تصل على واتساب.