# Conditional Team Routing

OPEN SETTINGS

Click on the three dots next to your form and select Settings.




OPEN TEAM

Under Settings > Team, the third option is Conditional agent routing.





Here, you can add conditions and then accordingly decide which WhatsApp number
the response should be forwarded to.


HOW IT WORKS

Let’s say you have a Multiple Choice Question
[https://whatsform.com/help/article/1039-multiple-choice-question] in your
WhatsForm like the one below:



And you have one agent for each of the departments.

 * Agent 1: handles the kids section
   
   

 * Agent 2: handles the cosmetics section
   
   

 * Agent 3: handles the shoes section
   
   

 * Agent 4: handles all other inquires



In this scenario, you will add three conditions. Each answer pointing to the
respective agent. And if no match is found, the response is forwarded to the
fourth agent.


NOTE

 1. There is no limit to the number of agents that you can add.

 2. How to send responses to a single WhatsApp number?
    [https://whatsform.com/help/article/1052-single-agent-routing]

 3. How to distribute responses among a team of agents?
    [https://whatsform.com/help/article/1055-distribute-agent-routing]