# How to forward Responses to WhatsApp manually?

In a normal WhatsForm submission, the conversation is created between the
customer (who filled the form) and you (the form owner). That's the best-case
scenario.



However, not every WhatsForm response reaches your WhatsApp number. Your
customers sometimes choose to not send the WhatsForm response at the last minute
and this creates a drop-off and missed opportunities.

This is where manual forwarding can help you to re-engage your customer on
WhatsApp. It helps you to prevent missed leads.


USE FORWARD UNDER RESPONSES

All WhatsForm Responses are recorded under the Responses. Open the Responses
section of your WhatsForm.



Hover over any one of the collected responses. You will see a WhatsApp icon with
the message "Forward WhatsForm response". Click on it.


PRE-FILLED WHATSAPP NUMBER

You will see that the WhatsApp number is pre-filled with phone number associated
with your WhatsForm. You can change this number to another user's WhatsApp
number if you want to assign the conversation to a teammate.






WHEN TO USE MANUAL FORWARD?

If you are experiencing higher drop-offs with your WhatsForm, please collect the
customer's phone number in your WhatsForm
[https://whatsform.com/help/article/1046-phone-question] explicitly.

This allows you to use the manual forward feature more effectively by directly
contacting the customer on WhatsApp.

By capturing phone numbers and utilizing manual forwarding, you can ensure that
no lead falls through the cracks and that communication remains efficient.