Kind Regards,
Cemre from WhatsForm
Tell your story 🌟 | Become Affiliate ⚡️

","id":"HSI6N3Z39M"},{"title":"Thank you","content":"

Thank you for contacting WhatsForm regarding your query.

","id":"TUYQ0981AD"},{"title":"Feel Free","content":"

Please feel free to reach out whenever you need further help.

","id":"R15WVP55KW"},{"title":"Sorry","content":"

I'm sorry to hear about the issue you had.

","id":"0DFQEUIV8Q"},{"title":"Mislead","content":"

Sorry, you seem to have messaged the wrong company. We are a company that builds forms for WhatsApp. If you need any help with that, please let us know.

","id":"1HV2PQ75TA"},{"title":"Elaborate - Query","content":"

Thank you for reaching out to us, happy to help :)

Could you please elaborate on your query? How can I be of assistance?

","id":"2RKKDG5ELP"},{"title":"Replied","content":"

Thank you for contacting us.

I've replied to your other message regarding this subject.

","id":"5CRTG15991"},{"title":"Cancel","content":"

Thank you for reaching us, happy to help :)

All plans auto-renew unless canceled. You can cancel your subscription by downgrading your account to the Free Plan from the billing page.

Here is our help article on the subject: How to cancel my account?

Please feel free to reach out whenever you need further help.

","id":"28MZ1ZD4IV"},{"title":"Delete Request","content":"

You can delete your account by going to Account > Profile. You will see the option at the bottom of the page.

Please feel free to reach out whenever you need further help.

","id":"VHT9C22Z1B"},{"title":"Follow up - Close","content":"

Just checking in, all good on your end?

We are now closing this conversation on our side.

If you still need help, please reply back to this email.

","id":"MG0AVA9IS7"},{"title":"Refund Issued","content":"

We have refunded your money on our side.

It usually takes 5–10 business days (sometimes less) for you to see it on your card. This time might vary depending on your card issuer.

If you don’t mind sharing, we’d love to know what made you decide to cancel or if there’s anything we could improve for you in the future.

Have a lovely rest of the day,

","id":"PQ3L17B9DD"},{"title":"Elaborate - Issue","content":"

Thank you for reaching out to us, happy to help :)

Could you please elaborate on the issue? What exactly is not working?

","id":"QNGN7KYN3G"},{"title":"Merge","content":"

This could be because you need to merge your accounts.

Could you please follow our guide here and let us know if this resolves the issue?

","id":"P2M0FM0FHB"},{"title":"NGO","content":"

We offer a special discount for non-profits/NGOs :)

We provide a 30% lifetime discount on any plan you choose; including yearly plans.

To qualify for this offer, I just need some docs to verify that you are indeed a non-profit/NGO. If you can send them over, I can request this offer for you. (tax exemption because of your nonprofit status or any other document showing shall be fine)

Also please share the email address or the WhatsApp number of your account in which the coupon needs to be applied.

","id":"WZDEWMSLY2"},{"title":"No Response","content":"

Just checking in, all good on your end?

Since we have not heard back from you, for now, we will mark this conversation as closed, but if further assistance is needed feel free to reply to this conversation and the chat will be reopened.

","id":"TNS90V4ZA8"},{"title":"Pricing Plans","content":"

We have different pricing plans depending on your needs, including a Free plan!

Here is a quick link for you to check them out.

If you are not sure which plan to choose, you can always start from the Standard plan and see where it goes. We have a 30-day refund policy starting from the first day of your purchase.

If you don't like what you see, you can ask for a Full refund.

","id":"R8JN7DW6FK"},{"title":"Start up Plan","content":"

We have a startup plan that offers 50% off on any plan for the first year. See all our paid plans here.

Please submit any proof material that shows us you are indeed a startup:

1) When was the Startup incubated?

2) How many members are there in the Startup?

3) A company registration link or document for verification.

Also please share the email address or WhatsApp number of your account in WhatsForm for which the coupon needs to be applied.

","id":"N5VHRNOB3J"},{"title":"Whatsapp Group","content":"

Unfortunately, WhatsApp does not permit us to submit responses to a WhatsApp group. We can only send numbers to a single WhatsApp number at a time.

However, under Settings > Agents > Distribute, you can add multiple WhatsApp numbers of your team. This allows the responses to be distributed evenly among the team on a round robin basis.

There is also an option to distribute the responses based on conditions.

I hope this helps. Feel free to contact us back with any other questions you may have.

","id":"7ZF22F1G03"},{"title":"Affiliate","content":"

Thank you for your interest in promoting Whatsform.

You can join our affiliate program and earn a 25% recurring commission, for every customer referred via your affiliate URL. For more information, please visit this link.

Please feel free to reach out if you have any other questions.

","id":"6WV0G4PROQ"},{"title":"Call","content":"

Thanks for your reply.

Please book a call with us at this link.

Let me know if you have any other questions or concerns.

","id":"W7V89X9202"},{"title":"Closing","content":"

Thank you for contacting Whatsform.

I hope that you were satisfied with the answer received.

If you have any other questions, please reply to this email and we will be happy to help.

","id":"7LSCTW4T4B"},{"title":"Escalate","content":"

I've passed this on to our Product Team and I will get back to you as soon as I have an update.

Thank you for your patience.

","id":"N7QAHZK3IJ"},{"title":"Feature Request","content":"

Thank you for contacting Whatsform regarding your query.

I'm sorry to advise that option is currently not available. I have now added this to our feature requests.

We really appreciate your feedback.

Feel free to reach out whenever you need further help.

","id":"91A0IG9UEE"},{"title":"Testimonial","content":"

One last note before closing this conversation.

We are currently creating a series of testimonials to showcase how Whatsform helps our customers. We would be absolutely thrilled if you’d be willing to share your story (a few minutes is all it takes!).

There are no scripts or rehearsals required - just tell us in your own words how Whatsform has impacted you. Just open this link, and you can start recording.

Your thoughts and insights would be invaluable to us and other customers like you who are considering Whatsform.

Whether you’re interested in participating or not, we truly appreciate your feedback and support.

Feel free to reach out, if you have questions,

","id":"W798OVLNY4"},{"title":"Not Visible","content":"

Thank you for contacting Whatsform about your query.

I've had a check and seen that your Whatsform is empty with no questions.

Please click on 'Publish' on the top right of your Whatsform editing page. This will make the form visible when you click 'Open'.

I hope this information helps. Please feel free to get back in touch with any other questions you may have.

Have a great day.

","id":"5DR3MX6GEI"},{"title":"Free Trial","content":"

Thank you for contacting Whatsform regarding your query.

I'm sorry to advise we are not able to offer you a free trial. However, we do have a 30-day refund policy starting from the first day of your purchase. I would recommend trying out our product and if you don't like what you see, you can ask for a full refund.

Here is a quick link for you to check out our plans: https://whatsform.com/pricing/

","id":"LYI5YISRPN"},{"title":"Google Ads","content":"

Thank you for contacting Whatsform regarding your question.

This is possible with our Google Analytics integration feature. We will send events to Google Analytics for different actions on the form. You can create Goals in Google analytics which can be used inside Google Ads platforms also.

To connect your Whatsform to Google Analytics, go to your form's settings. Under Settings > Integrations, click on Connect under Google Analytics.

I hope this information helps. Please feel free to get back in touch with us if you need further assistance.

","id":"JFOHR68HJ5"},{"title":"Google Analytics","content":"

Thank you for contacting Whatsform regarding your question.

To connect your Whatsform to Google Analytics, go to your form's settings. Under Settings > Integrations, click on Connect under Google Analytics.

Please check our guide for more information.

I hope this information helps. Please feel free to get back in touch with us if you need further assistance.

","id":"T45GJP8YDG"},{"title":"Google Tag Manager","content":"

Thank you for contacting Whatsform.

You can add your Google Tag Manager snippet code under Settings > Integration > Custom Script.

I hope this helps. Please let us know if you have any other questions.

","id":"O3X1GPHOZZ"},{"title":"Getting Started","content":"

Thank you for reaching us, happy to help :)

Please visit this link to learn about WhatsForm and how to get started.

","id":"XGMVIGJQHO"},{"title":"Hubspot","content":"

Thank you for contacting Whatsform.

You can send data to Hubspot using Zapier integration.

In order to do this, you will need to use wehbooks from Zapier, add the webhook details under the webhook integration, and then create a Zap to push the data received via our webhook.

Please also check this guide for more information about how to create your integration.

","id":"TJ9N6X4006"},{"title":"Invoice","content":"

Invoices are sent to your email address after payment.

You can also find your invoice under the Stripe billing page. Please click on the Manage Cards and Payments button inside your dashboard to access the Stripe billing page. This button will be visible after your first payment has gone through.

","id":"9071TJ5AX5"},{"title":"Log in","content":"

Thank you for contacting Whatsform regarding your query.

You can access your WhatsForm account through your Google account or your WhatsApp number. There is no password required to login to WhatsForm.

I hope this information helps. Please get back in touch with us if you have any other questions.

","id":"X2MDIXEYWS"},{"title":"Holding","content":"

Thank you for contacting Whatsform.

We have received your message and will get back to you shortly.

","id":"T14WV67RG8"},{"title":"Aslam sign","content":"

Thanks & Regards,
Aslam from WhatsForm
Share Review ❤️️ | Become Affiliate ⚡️

","id":"SP6AD0EJOU"},{"title":"Google Forms","content":"

Thank you for contacting Whatsform regarding your query.

You can convert your Google Form by using our addon. Please follow the instructions on our help article here: Convert Google Form to WhatsApp Form

I hope this information helps. Please let me know if you have any other questions.

","id":"JCNZD01FBX"},{"title":"Basic TS","content":"

Thank you for contacting Whatsform.

I'm sorry to hear about this issue.

I will kindly advise you to clear cache and cookies from your device, try from another device or browser, or with a different internet connection.

If you continue to experience this after trying these, please contact us back and we will raise this matter to the relevant team.

","id":"UHJEC847C0"},{"title":"Form Not Visible","content":"

Please click on Publish at the top right of your form builder. This will make the form visible when you click Open.

I hope this information helps. Please feel free to get back in touch with any other questions you may have.

","id":"BJ89UDMC5R"},{"title":"GDPR","content":"

We are a US-based company, and our team members are distributed around the world.

We enforce privacy by design into all our products. Your data is saved in world-class Amazon AWS servers. They are located in the EU region.

We also use Cloudflare CDN to ensure high uptime and faster load times for a better web experience. Also to add, we are not explicitly GDPR compliant. But we follow the principles of the framework to ensure data privacy and security. In other words, your data is your data. We do not sell it.

On WhatsForm, currently your data is saved until you delete it explicitly. We are bringing changes to it where data retention changes according to the plan you choose.

","id":"3DMNR13O0Z"},{"title":"Greeting Message","content":"

We are not able to influence your WhatsApp messages, however you can set a greeting message in WhatsApp itself if you are using WhatsApp Business.

Please feel free to reach out whenever you need further help.

","id":"0MJV7J685L"},{"title":"Reject Refund","content":"

Thank you for contacting Whatsform regarding your refund request.

We have a 30-day money-back policy, starting from the day of the first bill.

As you are now on your XX month of using Whatsform, we are unfortunately not able to process your refund. I sincerely apologize for any inconvenience this might cause.

You can check our refund policy at this link: What is your refund policy?

Thank you for understanding.

","id":"NK5UVZVBOU"},{"title":"Responses","content":"

This can happen when a user clicks on the Submit button but does not actually go on to send the message on WhatsApp.

Please check our article on this subject here: Why am I not seeing some responses inside WhatsApp?

","id":"EEMSIYZLVW"},{"title":"Short Testimonial","content":"

I'm glad I could help.

We are trying to gather some testimonials from our customers. We are a very small team.

A tiny testimonial will be very helpful if you liked our product.

Whether you’re interested in participating or not, we truly appreciate your feedback and support.

","id":"G8HLUM4ROA"},{"title":"Timezone","content":"

In our Responses dashboard, the time zone is set to GMT+0. If you wish to change the time zone, we can suggest two options:

You can Export responses from WhatsForm as a CSV file and you can change the time zone inside Excel.
It is also possible to use our Google Sheets integration feature and use time zone conversion from GMT+0 to your desired time zone inside the sheet.

","id":"53N9GLMP5Q"},{"title":"look","content":"

I look forward to hearing back from you.

","id":"1GSS95E9N2"},{"title":"Custom Domain","content":"

Could you please send a screenshot of your custom domain settings in the WhatsForm Dashboard and also your DNS manager?

Please also note that some DNS settings can take a little time to come into effect.

Looking forward to your reply.

","id":"D2O52RYELF"},{"title":"Edit Response","content":"

Thank you for reaching out with your query.

Direct editing of responses within the WhatsForm dashboard is not supported. However, you can export the responses in CSV format and make the necessary changes.

To export responses, please go to the Responses tab and click on Export as CSV. Here is our help article on the subject: Export responses from WhatsForm

If you need further assistance or have any more questions, feel free to reach out. We're here to help!

","id":"ZYTEZRYFH4"},{"title":"Limit","content":"

I'm sorry to hear about the inconvenience you had. On our Free Plan, you are able to see up to 100 responses via WhatsApp per month. If you were looking to see responses on your dashboard, you would need to upgrade to one of our paid plans.

Here is our pricing page for more information.

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