Templat / Masukan

WhatsApp Customer Feedback Form Template

Feedback forms fail when they are too long or land somewhere nobody checks. This one asks five short questions and delivers each response to your WhatsApp, so an unhappy customer reaches you while you can still do something about it.

Cocok untuk

• A QR code on a receipt, table tent or delivery bag
• A follow up message sent a day after a purchase or a visit
• A post visit survey for a clinic, salon or workshop

Lead with the star rating. It is the one question almost everyone answers, so putting it first means you still learn something even from the people who abandon the rest of the form. Keep the open comment box optional for the same reason.

The recommend question is a plain zero to ten scale, which is what an NPS score is calculated from. If you are not tracking NPS, delete it. A shorter form beats a metric nobody looks at.

Pertanyaan dalam templat ini

1. Bagaimana Anda menilai pengalaman Anda? Wajib Penilaian
2. Apa yang membawa Anda ke kami? Wajib Pilihan ganda Kunjungan pertama, Pesanan langganan, Acara spesial, Alasan lain
3. Seberapa besar kemungkinan Anda merekomendasikan kami ke teman? Wajib Penilaian
4. Apa yang bisa kami perbaiki? Teks
5. Nama Anda Teks

Cara memakai templat ini

1. Buka WhatsForm dan mulai formulir Anda, gratis dan tanpa kartu kredit.
2. Tambahkan nomor WhatsApp Anda agar setiap jawaban masuk ke ponsel yang tepat.
3. Ubah pertanyaannya sesuai bisnis Anda, atau jelaskan formulir Anda dan biarkan AI yang membuatnya.
4. Bagikan tautan atau kode QR formulir dan lihat jawaban masuk ke WhatsApp.