Templat / Maklum Balas

WhatsApp Customer Support Form Template

Support conversations stall on the same missing detail every time: which order, which product, what actually happened. This template asks for all three before the conversation starts, so your first reply can be an answer instead of a question.

Sesuai untuk

• An online store handling order and delivery issues
• A software or service team taking bug and account reports
• A repair or warranty desk triaging incoming requests

The urgency question is for you, not the customer. Most people pick honestly, and the handful who mark everything urgent are still telling you something useful about how they feel. Use it to sort your WhatsApp list, not to promise a response time you cannot keep.

Keep the order number optional but ask for it first. Customers who have it will paste it, and the ones who do not will not abandon the form over a field they cannot fill in.

Soalan dalam templat ini

1. Your name Wajib Teks
2. WhatsApp number Wajib Telefon
3. Order or account number Teks
4. What is the problem? Wajib Senarai turun My order has not arrived, Something arrived damaged or wrong, I want to return or exchange, A billing or payment issue, I cannot access my account, Something else
5. How urgent is this? Wajib Pilihan tunggal Blocking me right now, Needs sorting this week, No rush
6. Tell us what happened Wajib Teks
7. How has your experience with us been so far? Penilaian

Cara menggunakan templat ini

1. Buka WhatsForm dan mulakan borang anda, percuma dan tanpa kad kredit.
2. Tambah nombor WhatsApp anda supaya setiap jawapan sampai ke telefon yang betul.
3. Ubah soalan agar sesuai dengan perniagaan anda, atau terangkan borang anda dan biar AI membinanya.
4. Kongsi pautan atau kod QR borang anda dan lihat jawapan tiba di WhatsApp.