Templat / Maklum Balas

WhatsApp Customer Feedback Form Template

Feedback forms fail when they are too long or land somewhere nobody checks. This one asks five short questions and delivers each response to your WhatsApp, so an unhappy customer reaches you while you can still do something about it.

Sesuai untuk

• A QR code on a receipt, table tent or delivery bag
• A follow up message sent a day after a purchase or a visit
• A post visit survey for a clinic, salon or workshop

Lead with the star rating. It is the one question almost everyone answers, so putting it first means you still learn something even from the people who abandon the rest of the form. Keep the open comment box optional for the same reason.

The recommend question is a plain zero to ten scale, which is what an NPS score is calculated from. If you are not tracking NPS, delete it. A shorter form beats a metric nobody looks at.

Soalan dalam templat ini

1. How would you rate your experience? Wajib Penilaian
2. What did you come to us for? Wajib Pilihan tunggal A first visit, A regular order, A special occasion, Something else
3. How likely are you to recommend us to a friend? Wajib Penilaian
4. What could we do better? Teks
5. Your name Teks

Cara menggunakan templat ini

1. Buka WhatsForm dan mulakan borang anda, percuma dan tanpa kad kredit.
2. Tambah nombor WhatsApp anda supaya setiap jawapan sampai ke telefon yang betul.
3. Ubah soalan agar sesuai dengan perniagaan anda, atau terangkan borang anda dan biar AI membinanya.
4. Kongsi pautan atau kod QR borang anda dan lihat jawapan tiba di WhatsApp.