القوالب / الملاحظات

WhatsApp Customer Support Form Template

Support conversations stall on the same missing detail every time: which order, which product, what actually happened. This template asks for all three before the conversation starts, so your first reply can be an answer instead of a question.

مناسب لـ

• An online store handling order and delivery issues
• A software or service team taking bug and account reports
• A repair or warranty desk triaging incoming requests

The urgency question is for you, not the customer. Most people pick honestly, and the handful who mark everything urgent are still telling you something useful about how they feel. Use it to sort your WhatsApp list, not to promise a response time you cannot keep.

Keep the order number optional but ask for it first. Customers who have it will paste it, and the ones who do not will not abandon the form over a field they cannot fill in.

أسئلة هذا القالب

1. Your name مطلوب نص
2. WhatsApp number مطلوب هاتف
3. Order or account number نص
4. What is the problem? مطلوب قائمة منسدلة My order has not arrived, Something arrived damaged or wrong, I want to return or exchange, A billing or payment issue, I cannot access my account, Something else
5. How urgent is this? مطلوب اختيار واحد Blocking me right now, Needs sorting this week, No rush
6. Tell us what happened مطلوب نص
7. How has your experience with us been so far? تقييم

كيفية استخدام هذا القالب

1. افتح WhatsForm وابدأ نموذجك، مجانًا وبدون بطاقة ائتمان.
2. أضف رقم واتساب الخاص بك ليصل كل رد إلى الهاتف الصحيح.
3. عدّل الأسئلة لتناسب عملك، أو صف نموذجك ودع الذكاء الاصطناعي يبنيه.
4. شارك رابط النموذج أو رمز QR وشاهد الردود تصل على واتساب.