Templates / Feedback

WhatsApp Customer Feedback Form Template

Feedback forms fail when they are too long or land somewhere nobody checks. This one asks five short questions and delivers each response to your WhatsApp, so an unhappy customer reaches you while you can still do something about it.

Great for

• A QR code on a receipt, table tent or delivery bag
• A follow up message sent a day after a purchase or a visit
• A post visit survey for a clinic, salon or workshop

Lead with the star rating. It is the one question almost everyone answers, so putting it first means you still learn something even from the people who abandon the rest of the form. Keep the open comment box optional for the same reason.

The recommend question is a plain zero to ten scale, which is what an NPS score is calculated from. If you are not tracking NPS, delete it. A shorter form beats a metric nobody looks at.

Questions in this template

1. How would you rate your experience? Required Rating
2. What did you come to us for? Required Multiple choice A first visit, A regular order, A special occasion, Something else
3. How likely are you to recommend us to a friend? Required Rating
4. What could we do better? Text
5. Your name Text

How to use this template

1. Open WhatsForm and start your form, free and without a credit card.
2. Add your WhatsApp number so every response lands on the right phone.
3. Edit the questions to fit your business, or describe your form and let AI build it.
4. Share your form link or QR code and watch responses arrive in WhatsApp.