Templates / Feedback

WhatsApp Customer Support Form Template

Support conversations stall on the same missing detail every time: which order, which product, what actually happened. This template asks for all three before the conversation starts, so your first reply can be an answer instead of a question.

Great for

• An online store handling order and delivery issues
• A software or service team taking bug and account reports
• A repair or warranty desk triaging incoming requests

The urgency question is for you, not the customer. Most people pick honestly, and the handful who mark everything urgent are still telling you something useful about how they feel. Use it to sort your WhatsApp list, not to promise a response time you cannot keep.

Keep the order number optional but ask for it first. Customers who have it will paste it, and the ones who do not will not abandon the form over a field they cannot fill in.

Questions in this template

1. Your name Required Text
2. WhatsApp number Required Phone
3. Order or account number Text
4. What is the problem? Required Dropdown My order has not arrived, Something arrived damaged or wrong, I want to return or exchange, A billing or payment issue, I cannot access my account, Something else
5. How urgent is this? Required Multiple choice Blocking me right now, Needs sorting this week, No rush
6. Tell us what happened Required Text
7. How has your experience with us been so far? Rating

How to use this template

1. Open WhatsForm and start your form, free and without a credit card.
2. Add your WhatsApp number so every response lands on the right phone.
3. Edit the questions to fit your business, or describe your form and let AI build it.
4. Share your form link or QR code and watch responses arrive in WhatsApp.